Refund policy

  • Return requests for new, unused merchandise must be made within 14 days of delivery. This return window is separate from the minimum 90-day warranty for defective merchandise described below.
  • CH BEATS does not require a Return Authorization Number when returning defective merchandise to us, but we do ask that you complete our return form and send it with the merchandise.
  • All merchandise is guaranteed for a minimum of 90 days from the invoice date, unless otherwise noted.
  • No returns sent C.O.D. will be accepted. Returns must be sent freight prepaid.
  • Returns sent from outside the 48 contiguous United States will be credited to your account whenever possible, or returned to you freight collect if necessary.
  • Defective products returned to us in the original packaging with all accessories will be replaced, repaired, or credited at our discretion. No cash refunds.
  • Defective products returned with missing accessories or original packaging will be repaired and returned as received. If credit is issued, deductions may be made for missing parts or accessories.
  • Merchandise returned without all components required to operate will not be accepted.
  • Items that cannot be warranted must be picked up within 30 days at the customer’s expense. These include products beyond the warranty period, products not sold by CH BEATS or without a record of purchase, products that are not defective, and products that cannot be warranted due to damage.
  • Headlight bulbs, HID or otherwise, are not warranted for burnout or breakage.
  • A minimum 15% restocking fee applies to new merchandise returned for credit.
  • Do not return entire woofer enclosures; return only the defective components. The enclosure itself is not covered. Identify the enclosure from which the components were removed to help expedite service. Any complete defective enclosure returned may be repaired and shipped back freight collect.
  • Contact CH BEATS before shipping any return so we can provide the correct return instructions.
  • All car audio equipment must be installed by a licensed professional for the warranty to be valid.